Customer Success & Sales support (part-time)

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Panion is the future of community building

We believe that deeper connections begin with common experiences, goals & values. Panion is a people-first community engagement platform that helps organizations create safe online spaces that build trust & inclusivity and facilitate knowledge sharing and meaningful connection.

Important

When sending your application, make sure to:

  • Inform us of your earliest potential start date
  • Please state your timezone

As applications are being reviewed and processed on a rolling basis, we invite you to apply as soon as possible.

The role

Panion is one of the only people-first community platforms focused on connecting people both online and offline around shared interests, goals and experiences.

We're looking for an excellent communicator with experience in a customer-facing role. The person will help our CEO and team manage our customer success and sales pipelines and build relationships through professional communication and collaboration.

Please note: This is a part-time role, we expect a commitment of 20-30 hours / week.

If this sounds interesting, we would love to hear from you! Panion is one of the only people-first community platforms focused on connecting people both online and offline around shared

You will

  • Oversee and maintain our current pipeline
  • Research our target markets and customer segments
  • Collaborate with the rest of the team on customer acquisition strategy and tasks
  • Support our CEO in our communication with existing and future customers
  • Help our CEO and the rest of the team with relevant, ad hoc tasks

You are

  • Native or near native in both written and spoken English communication
  • People-oriented and at ease communicating with a wide range of stakeholders and personality types
  • A team-player who achieves results in collaboration with others
  • Excellent at written and verbal communication
  • Curious and eager to learn about startups and community management

You have

  • A structured approach to approach tasks and problem solving
  • Experience in a similar customer-facing role
  • Experience in startups, technology and online communities

Our evaluation criteria

  • Outstanding communication, both verbal and written
  • Relevant experience (a plus if you have worked with SaaS products, B2B sales)
  • Curiosity and willingness to learn

You will get

  • The opportunity to be part of a values-driven, passionate, diverse team of people in a fun, remote environment that promotes work/life balance
  • The potential to develop within this role as our customer base grows
  • The flexibility of working remotely
  • Money (of course!)

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

What we believe

 

❤️ Trust is everything
We’re building a company where team members work autonomously as part of a collective whole. Each person defines what they are accountable for, sets their own goals, takes pride in their workmanship, and are trusted to do their best without supervision.

 

 

🤝 Collaboration drives success
We believe that building software is a positive sum endeavour — there are no scorecards. We work and play together as a team, and therefore we win as a team. We work had to ensure that our team is made up of people who are passionate about our company's values with the same mission in mind — to grow collectively. We are always eager to learn from and teach each other.

 

 

⚖️ Building a product is a marathon, not a sprint
Building a meaningful company that has a massive impact takes time. We plan to run to the last mile, and do it with great care for health and wellbeing. As important as work is to us, it isn't everything. We care about building sustainable processes that ensure work/life balance for everyone on the team.

 

 

 

 

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